Privacy Notice

Last updated: September 2026

NESS Drive Car Hire respects your privacy and is committed to protecting your personal information. This Privacy Notice explains what personal information we collect, why we use it, who we may share it with and your rights under UK data protection law.

1. Who We Are

NESS Drive Car Hire (“NESS Drive”, “we”, “us” or “our”) is an independent car hire business based in Inverness, Scotland.

For questions about this Privacy Notice or how we use your personal information, please contact:

Email: nessdriveinverness@gmail.com

2. Information We Collect

Depending on your enquiry or rental, we may collect:

• your name, address, email address and telephone number;

• booking, collection and return details;

• driving licence and identification information required for vehicle hire;

• information about additional authorised drivers;

• payment, deposit and transaction information;

• communications between you and NESS Drive; and

• information relating to accidents, damage, breakdowns, insurance matters, fines, penalties or other incidents connected with a rental.

We normally collect this information directly from you. Where necessary in connection with a rental or incident, we may also receive relevant information from organisations such as insurers, payment providers, roadside assistance providers or public authorities.

3. How and Why We Use Your Information

We use your personal information where necessary to:

• respond to enquiries and availability requests;

• arrange, confirm and administer vehicle bookings and rentals;

• check information required to hire or drive a vehicle;

• communicate with you about your booking or rental;

• process payments, deposits and refunds;

• manage vehicle collection and return;

• deal with accidents, damage, breakdowns, insurance matters, fines, penalties or disputes;

• maintain appropriate business and financial records;

• protect our vehicles, customers and business; and

• comply with applicable legal, taxation, insurance or regulatory requirements.

Our lawful bases for using your personal information may include:

Contract — where the information is necessary to take steps at your request before entering into a rental agreement or to provide and administer your rental.

Legal obligation — where we need to use or retain information to comply with applicable legal requirements.

Legitimate interests — where reasonably necessary to operate and protect our car hire business, maintain appropriate records, prevent or investigate misuse, manage incidents or disputes, or establish, exercise or defend legal claims.

Where we rely on consent for a specific optional purpose, you may withdraw that consent at any time.

4. Who We Share Your Information With

We do not sell your personal information.

Where necessary, we may share relevant information with organisations involved in providing or supporting our services, including:

• banks and payment or card-processing providers, including Teya where applicable;

• insurers and insurance-related providers;

• roadside assistance or vehicle recovery providers;

• accounting or professional advisers;

• website, email and technology service providers; and

• police, courts, regulators or other public authorities where required or permitted by law.

We only share personal information where there is an appropriate reason to do so and only to the extent reasonably necessary for that purpose.

Some service providers may process personal information outside the United Kingdom. Where this occurs, we will ensure that the information is handled in accordance with applicable UK data protection requirements.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, taxation, insurance or contractual requirements.

Retention periods may vary depending on the type of information. Information connected with an accident, insurance claim, dispute or legal matter may be retained for longer where reasonably necessary.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

6. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information in certain circumstances;

• ask us to restrict how your information is used in certain circumstances;

• object to certain uses of your personal information;

• request transfer of certain personal information where the right to data portability applies; and

• withdraw your consent at any time where we rely on consent.

These rights are not absolute and may not apply in every circumstance.

You also have the right to object to processing based on our legitimate interests. If you wish to object or exercise any of your other data protection rights, please contact us at:

nessdriveinverness@gmail.com

7. Complaints

If you have concerns about how NESS Drive has handled your personal information, please contact us first so that we have an opportunity to address your concern:

Email: nessdriveinverness@gmail.com

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113
Website: ico.org.uk

Changes to This Privacy Notice

We may update this Privacy Notice where our services, business practices or legal obligations change.

The latest version will be published on the NESS Drive website with the date of the most recent update.